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Terms & Conditions.
Terms of Service:
HostVictoria provides web hosting to a large client base. All accounts on our servers are subject to these terms of conditions, including but not limited to virtual hosting plans, reseller hosting plans, resold plans and semi-dedicated server plans.
We reserve the right to cancel without notice any account that violates our terms of service, with HostVictoria as the sole arbiter in deciding what constitutes violation.
By proceeding to the next step in the order process, you acknowledge that you have read, understand, and agree to fully abide by our terms of service listed below.
Server Use:
Your account is for your use only, and as the primary used, you agree to take responsibility for all usage of the account.
All services provided by HostVictoria may be used for lawful purposes only. Any violations of laws that apply to HostVictoria, or any jurisdiction that applies to you or your site is strictly prohibited. This includes but is not limited to copyrighted material, intellectual property and threatening material.
Sites that promote illegal activity or present content that is damaging to HostVictoria are also strictly prohibited.
Illegal activity such as hacking and cracking that originates from your account is also strictly prohibited.
Adult Content & Spamming:
We operate a zero tolerance policy on both adult content and spamming (the sending of mass unsolicited emails).
Any adult orientated material, including but not limited to explicit pictures, pornographic or indecent pictures found in any account will result in instant termination without notice. If resold accounts are found to contain material listed, they will be terminated and the reseller informed.
Any unsolicited email transmitted over HostVictoria’s network is strictly prohibited and will result in instant termination without notice. This includes but is not limited to virtual, reseller, resold accounts and semi-dedicated server accounts.
Formmail scripts prior to Matt Wright’s formmail script version 1.9 or later are banned as security holes in the script can result in them being used as spamming tools.
High Resource Usage Policy / Script Usage:
Resources are defined as CPU usage, memory usage and available system resources. When an account is found to be manipulating resources, we may implement the following policy:
When an account is found to be manipulating resources, HostVictoria reserves the right to suspend, terminate, or make appropriate changes to the account to prevent the account from continually manipulating resources.
This policy is only used in extreme cases to prevent misuse and is in effect to keep our servers fast and stable at all times.
The following scripts and programs are banned from our servers due to resource manipulation / server misuse:
- Flat file CGI based forums / message boards such as UBB, iKonboard and UlimateBB
- IRC (Internet Relay Chat) scripts or bots
- Eggdrops
- Proxy Servers
- The Anonymizer
- Formmail scripts earlier than Matt Wright’s v1.92 script
- Spamming / hacking / cracking scripts
Payment Policies:
All accounts are set-up on a pre-pay basis. HostVictoria reserves the right to change the prices of any of its services at any time.
Payment is due every 30 days from the date on which the account will be established, or every 365 days if the account is paid for yearly. Clients will be automatically charged UNLESS a cancellation request has been sent to sales@hostvictoria.com, and HostVictoria have confirmed your request. Cancellation requests must be sent in 5 days before your next billing date.
In situations where the card number is declined, the card will be charged on the following day for 7 days. If the card is declined in each of these situations, the account for which payment is overdue will be suspended, and the user contacted to make alternative payment arrangements. If payment is not made within 14 days of the card failing, we reserve the right to terminate the account.
Clients agree that they are liable to extra charges that their accounts incur, including but not limited to extra bandwidth usage and extra diskspace usage.
Cancellation requests logged within 30 days of the account being set-up will have their full monies refunded.
Cancellation and Refunds:
HostVictoria reserves the right to terminate a client’s account at anytime without prior notification if the account is in breach of the listed terms and conditions. No refund is given in such a situation.
A client can choose to cancel their account at any time. If within the first 30 days following the initial order, a full refund will be issued. This is referred to as our 30 day money back guarantee.
Cancellations out of the 30 day period will not receive a refund. Please allow 5 business days for a refund to be processed; please put in cancellation requests at least 5 days prior to your next billing date.
Indemnification:
Client agrees to use all HostVictoria services and facilities at their own risk and agree to defend, indemnify, save and hold HostVictoria harmless from any and all demands, liabilities, losses, costs and claims including but not limited to attorney’s fees asserted against HostVictoria, it’s agents, officers and employees, that may arise directly or indirectly from any service provided by ourselves.
You agree that this indemnification extends to all aspects of your account, including but not limited to site content and domain name selection.
Agreement:
You agree that you take ALL legal responsibility for account use and that you supply current and truthful details when signing up
If you have any concerns, or would like more information then you may contact HostVictoria on the following:
Contact Details
Manager: Chris Whitefield
HostVictoria (ABN 77 472 992 769)
PO Box 657 Laverton Victoria, Australia 3028
Phone/Fax: 61 3 9748 0814
Mobile: mobile
Email: admin@hostvictoria.com
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